What do you do if an App is not responding.
Applecare Interview Questions
352 applecare interview questions shared by candidates
Customer scenarios roleplay
Competency test, like "what is RAM" or "describe ethernet."
What is the most advanced troubleshooting you have ever had to do?
How to solve a link not playing a video for someone.
They asked to talk about myself.
Pretend I'm a grandmother who's trying to send photos to her grandchild with her new iPad. I will call you, you answer the phone in your best customer service voice and guide me through the process.
How would you first answer a customer call if they sound in distress?
Amazingly the question I found most difficult was "How do you install iTunes on a Mac".
Apple is constantly changing. Tell me about a time you had to keep up with something that changed often, and what tools did you use?
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