The person wanted to play the guess who I am game. I asked her 15 yes or no questions and at the end I had to guess who she was.
Customer Support Analyst Interview Questions
397 customer support analyst interview questions shared by candidates
You walk into a dark room and discover that the lamp does not work? What do you do?
Role Play - Customer's printer does not work.
The printer had an error, what do you do(which is not specific enough)?
They like to ask question that would require you to give an example of a time when you were in certain situations.
They wanted to know what was my day to day responsiblities of my current job
I am technically WAY overqualified for this position so it doesn't apply but I would say that it was unexpected to feel so at ease with everyone involved! :)
5. What qualities do you want in a good manager?
Describe a time you had to provide negative information to a customer and how did you present it.
Then customer service test was unexpectedly fast, but not difficult.
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