Why u want to work at spectrum? How will working at this job benefit you? How would u describe customer service? One strength great for this position? Tell me a time you went above a customers expectations? LOTS OF STAR QUESTIONS. Then do u have our current internet service? What’s the different cords? Do u know what’s an Ethernet cord? What does it do? What’s a modem and router do? Do u know what the blinking lights represent? What would u do if u had difficulties connecting to WiFi?
Hardest technical issue you solved. Metrics at prev call centers
Leadership style etc. No too difficult questions.
Many typical competency based questions but also some around culture and personality
What do you do on your off time?
A knowledge base is a key part of any support organization. What specific operational techniques will implement to ensure that our support knowledge base is 1) current, 2) useful, and 3) complete?
Our support managers are expected to consistently improve productivity and NPS scores quarter over quarter and dedicate significant time each week to the effort. Describe the management technique(s) you will use so that you will be able to both run the day to day operations and improve the process.
What is your experience leading a Customer Care team?
None take were memorable enough to mention our even challenge me.
Tell us about a mistake either you or one of your direct reports made, and how it was handled?
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