A time I had to resolve an issue with a customer, how I handled it and how I knew the customer was satisfied after my intervention
Customer Support Representative Interview Questions
2,526 customer support representative interview questions shared by candidates
Do you have any previous experience working in a call center?
What is the difference between sympathy and empathy and can you please give me an example of each in a sentence?
How would you feel if you were asked to do something that was against your ethics
have you ever dealt with an irate customer and how did you handle it?
Are you available all the time including nights/weekends/holidays?
I was handed a whiteboard marker and was asked to name 10 other things I could do with it other than write with it in under 15 seconds.
How would you handle a customer who is not satisfied with service?
Did job requirement assessment like typing and details attention
I have a lot of payroll experience so they asked a lot about that and how I would handle certain client concerns
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