Give a good example of customer service
Fleet Coordinator Interview Questions
836 fleet coordinator interview questions shared by candidates
Group exercise: They give you a scenario and you have to figure out what you need to do. It's in a room with three interviewers taking notes and they put you into groups of 4.
Role play: It's in a room with just you and the interviewer. First she tells you to read a three paragraph text out loud. Then she takes the role of a customer with a complaint and you have to answer her questions (the answers are in the text but you won't be allowed to look at it during the role play), the role play lasts for 2 minutes.
What checks do cabin crew have to complete before a flight?
Tell me about a time when you delivered outstanding customer service?
Tell me about a time you've given exceptional customer service?
What can you personally offer to British Airways?
Why do you want to be cabin crew for BA?
Didn’t get to interview.
What are the procedures cabin crew have to do before each flight, why do you want to be a flight attendant, tell me about yourself, tell us about a time where you provided excellent customer service etc. What is the main priority on board for a flight attendant. Why do you want to work for BA.
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