What do you do when there is no one around to assist you and a user calls with a problem you cannot solve alone?
Helpdesk It Interview Questions
653 helpdesk it interview questions shared by candidates
In the technical interview, one of the scenarios I was put in a situation to help an employee who was an offsite employee. I was asked to fix his network, display, email and drive mapping issues.
What do you think are the 3 most important attributes when on a support call?
If an employee came to you and demanded their issue be resolved NOW (obviously frustrated), how would you calm the employee and help to resolve their issue realistically? (This issue is something that cannot be resolved in a short period of time)
The technical interview consisted of a lot of questions, ranging from/to these topics: Hardware Software Azure AD Group Policy GWS JIRA Confluence Slack Network Remote desktop services Remote management tools Mobile device management Certificates
What are PST files.
About Yourself?
What Star Trek character are you most like?
former experince
what is your food in the kitchen
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