What is Event Management? What is CI ? What is CMDB (Configuration Management Database? What are the two types of Problem Managements ? What is the difference between Major and Critical incidents ? What are your BAU (Business as usual) activities everyday ? How do you troubleshoot an incident, when it occurs ? What information is required by the incident manager ?
Life Cycle of an Incident
How would you handle a customer that was upset that an incident occurred?
How do you handle difficult people?
Do I know how to make a process flowchart
Technical questions relevant to the role: Linux, networking and incident response etc
They asked me quck fire questions about networking and incident response.
There was no difficult question, I was my own worst enemy due to my interview anxiety
What relevant experience do you have that could benefit for the role you have applied for?
How would you prioritize your workload during times of high call volume?
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