Questions were majorly on troubleshooting the issues in Salesforce.
Senior Support Analyst Interview Questions
227 senior support analyst interview questions shared by candidates
What do you know about the company? What’s your background? Why are you interested in this position? Why are you leaving your job? Where do you see yourself in 2-5 years from now? Describe a time when you gave a presentation? Tell me about a time when you went above and beyond for a client If we asked your supervisor what you could improve on what would they say? Teach me something
All questions related to SQL
how do you prioritize severity of tickets?
How do you manage your time?
They asked me about how I handled tough situations, working on the ServiceNiw tickets, etc
How do you handle a very highly stressed position?
I'm going to give you a list of some security vulnerabilities. I want you to pick one of them and explain it to me.
questions were entirely real time scenarios occuring in a Supports project like Abend handling, SLA miss, performance enhancement, automation etc... with a good level of technical questions on JCL, COBOL, SQL & VSAM.
Detailed work history, your reason for leaving to raise acquirwd by u each year. Reason for rise in appraisal score or decline. Reason to join this compny.
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