How do you handle conflict?
Technical Support Engineer Tier Ii Interview Questions
300 technical support engineer tier ii interview questions shared by candidates
What types of CSM's have you worked with?
What is port number for RDP? Answer is 3389.
Define and explain the difference between a UTM and Firewall. Switch and Hub. Router and Bridge. IVS and EVS. IDS and IPS.
Their werent any unexpected question basic questions any other interviewer would ask.
They asked if I had ever worked with Extron Lightware devices.
Have you ever ever noticed someone operating at high stress? How did you help that person?
What's your name?
How would you handle a difficult customer over the phone?
There were no real questions.
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