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Technical Support Engineer Tier Ii Interview Questions

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248 technical support engineer tier ii interview questions shared by candidates

There was no Difficult or unexpected Questions asked during interview but expect a follow up of any sort regarding disposition of the interview and whether or not your a fit for the position. Couple attempts to reach out for an update to all that called and emailed regarding the position. They seem to take keen interest in wanting to see you but have no courage or integrity to at least notify candidate of the results of their decision. I would have preferred a automated email saying "Sorry Charlie" than getting nothing but Voicemails and no email replies
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Tier II Product Specialist @ Google

Interviewed at OneSupport

3★
May 14, 2014

There was no Difficult or unexpected Questions asked during interview but expect a follow up of any sort regarding disposition of the interview and whether or not your a fit for the position. Couple attempts to reach out for an update to all that called and emailed regarding the position. They seem to take keen interest in wanting to see you but have no courage or integrity to at least notify candidate of the results of their decision. I would have preferred a automated email saying "Sorry Charlie" than getting nothing but Voicemails and no email replies

What do you do when wrong account populates on an escalation call? How would you NOT handle the call if charge sounds like us but you do not see it in the system? What is the opening you will use on a pro cs/tier 1 call? On an ESC/Tier 2 call if asked for a supervisor what do you say to the customer? What is the opening you will use on a ESC/tier 2 call? On an ESC call, what is the maximum amount of refunds you can provide for a customer?

Tier II Supervisor

Interviewed at NexusOp

3.5★
Mar 18, 2017

What do you do when wrong account populates on an escalation call? How would you NOT handle the call if charge sounds like us but you do not see it in the system? What is the opening you will use on a pro cs/tier 1 call? On an ESC/Tier 2 call if asked for a supervisor what do you say to the customer? What is the opening you will use on a ESC/tier 2 call? On an ESC call, what is the maximum amount of refunds you can provide for a customer?

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