Introduce yourself and general scenario based questions. They preferred STAR method when answering questions.
Technical Support Manager Interview Questions
405 technical support manager interview questions shared by candidates
We discussed my experience in building support teams, managing people, clients, and SLAs. Additionally, discussed the challenges the team is facing right now and the expectations from the person for the role they are hiring for.
How would you explain decrease in resolution time?
They asked the usual questions in regards to management; have you ever fired an employee, how did you go about doing so? Asked me to list me accomplishments and challenges.
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