Describe a time when you de-escalated a situation with an upset customer.
Tier Ii Technical Support Interview Questions
300 tier ii technical support interview questions shared by candidates
Community setup and provide demo
How many channels they're in Zendesk?
basic trouble shooting
Install LAMP on a Raspberry Pi board, and access all test pages.
Is the customer always right?
1, EIGRP stuck in active 2. Explain spanning tree convergence 3. What is TCN BPDU 4. How to find an ACL in path 5. How will you get the connected switch port of a remote user if the IP is known 6. What is PAT 7. How will you find out which ACL is blocking the access
Do you still want the job?
Self description of both parties
How would you handle an irate user?
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