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      ADP

      Engaged Employer

      ADP Client Support Associate reviews

      3.2

      42% would recommend to a friend

      (398 total reviews)
      avatar

      Maria Black

      50% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      398 reviews
      4.0
      Mar 13, 2009

      Hard work will be rewarded...

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Like any large company ADP has it's share of good and bad apples but contrary to the old saying the bad apples don't spoil the bunch. Excellent performance will be rewarded at ADP and like any sales driven company excellent sales performance will be highly rewarded.

      Cons

      Again, in a company the size of ADP it takes a lot of effort to overcome inertia and there's more than a little inertia. ADP can be slow to react to market forces and political, budgetary and technical concerns all conspire to produce a mediocre product in many cases when a little more effort could produce a world class product.

      3.0
      Aug 23, 2008

      Big company benefits, small group politics

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are above average. Once you are in you are in until you decide to leave. There is a good amount of flexibility in terms of arranging time off if necessary, etc. There is a lot of opportunity for personal and professional growth and development via internal resources- job postings, online courses, support for attending seminars, receiving professional designations. You won't necessarily get rewarded in the position you are in for doing those things, but you could become qualified for another position. Each group has it's own culture, for better or worse, so it pays to do your research before making a move.

      Cons

      Working hard does not necessarily guarantee success. Management didn't necessarily get promoted by performing at a higher level the work of the group. Management doesn't always have any management experience, or skills, which can be frustrating. Each division/group seems to function completely independently in terms of policy enforcement, procedures, and expectations. The divisions between the groups cause a lot of customer frustration. ADP is beginning to address this, but if the model doesn't change it remains to be seen if anything substantial will change for customers. Depending on your position, some jobs are more nebulous than others- tasks as assigned, not necessarily your role.

      Viewing 397 - 398 of 398 Reviews
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