Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      ADP

      Engaged Employer

      ADP Customer Service Representative reviews

      3.4

      47% would recommend to a friend

      (398 total reviews)
      avatar

      Maria Black

      51% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.4 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      398 reviews
      5.0
      May 31, 2019

      ADP is the best

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've been working at ADP now for about a year. I find it ideal in terms of work atmosphere, Management, and work-career. I did expect that much when I applied to this job, but now I'm confident at recommending it to each one.

      Cons

      So far nothing to say

      avatar
      ADP Response
      7y
      Thank you for the fantastic review! #WorkHappy
      3.0
      May 30, 2019

      What you heard - it's all true

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hourly pay, fellow associates, dr on staff, cafeteria

      Cons

      The volume and expectations of work does not match the number of hours in a day. Numbers-oriented - no longer is this a company that cares about exceeding the clients expectations or work-life-balance - work work work, but do it within an eight hour day with NO escalations or issues. Definition of account management has changed from collaborating and working with clients to a call center. Upper management appears to either have NO clue what they are doing to their assocites or they simply do not care

      avatar
      ADP Response
      7y
      Thank you for the honest insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review. Your experience and analysis help us to improve our overall processes, we value your opinions, and will share your insights with our leaders, so we can better improve our process.
      5.0
      May 23, 2019

      Lots of growth opportunity

      National account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you work hard and show potential you can get promoted quickly. Great pay, comp structure is 'sales-rep friendly', great experience selling SAAS and managed solutions, amazing training, most of the people are great.

      Cons

      it feels too 'toronto-centric' at times

      avatar
      ADP Response
      7y
      Thank you for your feedback. We appreciate the insights and analysis about your role and experience at ADP.
      Viewing 322 - 324 of 398 Reviews
      Related searches: ADP Customer Service Rep/Associate Client Support Consultant jobs | ADP Customer Service Rep/Associate Client Support Consultant salaries | ADP benefits | ADP interviews | ADP conversations
      ADP reviewsADP Customer Service Rep/Associate Client Support Consultant reviews

      Glassdoor has 24,915 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.