ADP reviews

3.8

71% would recommend to a friend

(22,330 total reviews)
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Maria Black

81% approve of CEO

70% positive business outlook

ADP has an employee rating of 3.8 out of 5 stars, based on 22,330 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ADP employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

22K reviews
3.0
May 4, 2011
Recommend
CEO approval
Business Outlook

Pros

1. Solid Training 2. Great Incentives - Base pay is good, ramp up unrecoverable draw, commissions, bonuses, trips, presidents club, the company will spend some coin for top earners 3. PEO is something all businesses should look at but it takes time to cultivate.

Cons

1. Being $9B company, need better bridging technology for companies requiring job costing 2. Management Team is very reactive and is late to share company initiatives in timely manner 3. TotalSource is top producer of revenue; however, TS DMs are required to provide leads to telesales team to call on your behalf to assist you getting appointments, this is completely backwards. 4. Channel Partnerships for most part on non-existent. Problem lies with SBS payroll reps being entry level and most but not all don't understand value of TS and what they can earn from a good lead and sale, equates to 2 or 3 months of SBS sales. 5. Because you are assigned territory, you are assigned payroll rep partners. Interesting how some TS DM's have 4 partners when others have 1 or 2. 6. Can be cut-throat - as you are assigned a territory, if your partner provides you a lead outside of territory, it becomes 100% yours and channel partner (goes for SBS & Majors) to split. This can be good if you have a partner that works with you but when it consistently happens to you it becomes very frustrating. 7. Territory - some are better than others; however, if you identify company is HDQ outside of your territory, you can no longer call on it. 8. More opportunities for company to tell you NO verses a prospect. Company Eliminations/KOs - lack of medical participation, no medical benefits being offered, risk of business, workers comp claims can knock you out, history of bad medical can eliminate prospect, company is financial risk, etc. All of these are areas that you don't know until you start the process and can be frustrating. 9. Management will play favorites to tenured DM's, i.e. - give sales outside DM's territory. 10. Resource - newer division - has no limitations as far as industry is concerned and works hand in hand with TS; however, a Resource rep can have 2 TS DM's. This should be the other way around. More territory given to TS DM's as the deals are much more complex and have more chance of being eliminated from sales process. Most markets are over saturated. Company should have 12-15 Resource DM's and 6 to 8 TS DM's depending upon market. Currently, it is reverse. 11. One and done only, New Business Development only, so you earn no residuals, where competitors allow you to earn residuals on account sales, giving better opportunity for client referrals.

2.0
Apr 7, 2011
Recommend
CEO approval
Business Outlook

Pros

Strong name recognition very stable financially secure

Cons

extreme mircro managing, high nepotism when dividing territories, pay too low for the amount of work required, rediculous expectations, if you are not on the "buddy list" it's extremely difficult to make quota, constantly changing territories on sales people, management does not know how to manage tenured sales group. Management all from payroll, so management style is transactional when sales cycle is strategic. The job I accepted was not what was explained to me. If I knew what the job actually was I would have never accepted the offer. Divisions do not talk to each other. There is not incentive for divisions to work together. People steal deals right out from under you. A TS rep can do a $500K deal and end up with only $175K in sales credit because of splits. TS is the hardest thing I have ever had to sell. 95% of the companies in your territory will not get approved by underwriting so you are constantly looking for the last 5% to reach out. Management expects 4 appts per week. Finding those 4 appts that are "fits" is like looking for a needle in a haystack. If you don't have 4 appts, you are called on the carpet. My question is do you want good appts or 4 appts to keep mgt off your back.

Viewing 472 - 474 of 22,330 Reviews

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