Is ADP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ADP have rated their employer with 3.4 out of 5 stars in 398 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ADP .

Does ADP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ADP with 3.3 out of 5 stars based on 398 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ADP.

How happy are Customer Service Representative professionals working at ADP?

47% of Customer Service Representative employees at ADP would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Representative professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (387) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1661 reviews)); "Flexible and good work life balance" ((in 1421 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1416 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1061 reviews)); "Very flexible and good pay" ((in 757 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 814 reviews)); "Some managers are bad apples but not all" ((in 482 reviews)); "low salary and very influenced" ((in 463 reviews)); "Poor upper management." ((in 157 reviews)); "Hours are long and unflexible" ((in 151 reviews))

ADP Customer Service Representative reviews

3.4

47% would recommend to a friend

(398 total reviews)

Maria Black

51% approve of CEO

51% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (398 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.4 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

398 reviews

3.0

Oct 14, 2024

Good work life balance if you can put up with the chaos

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good PTO. Good managers and team oriented structure

Cons

Low pay. Other departments are really overwhelmed and stretched too thin and often make mistakes

ADP Response

1y

Thank you for sharing your insights and review with us on Glassdoor.

3.0

Oct 14, 2024

High paced

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Full time with benefits and PTO

Cons

SBS department is call center based and year long high demanding on call volume. Push you to handle calls along with extreme research on cases that give small time to resolve.

ADP Response

1y

Thank you for sharing your insights and review with us on Glassdoor.

4.0

Oct 4, 2024

****

Account manager

Recommend

CEO approval

Business Outlook

Pros

Availability to work from home

Cons

Unrealistic expectations and work load

ADP Response

1y

Thank you for sharing your insights and review with us on Glassdoor. Your feedback is valuable.

Viewing 55 - 57 of 398 Reviews

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ADP

ADP Customer Service Representative reviews

Company ratings over time

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Reviews by job title

Good work life balance if you can put up with the chaos

High paced

****

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