Is ADP a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ADP have rated their employer with 3.3 out of 5 stars in 379 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ADP .

Does ADP pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ADP with 3.2 out of 5 stars based on 379 anonymously submitted employee reviews. This is 9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at ADP.

How happy are Customer Service (CSR) professionals working at ADP?

46% of Customer Service (CSR) employees at ADP would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 3.4 rating for career opportunities.

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1661 reviews)); "Flexible and good work life balance" ((in 1421 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1416 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1061 reviews)); "Very flexible and good pay" ((in 757 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 814 reviews)); "Some managers are bad apples but not all" ((in 482 reviews)); "low salary and very influenced" ((in 463 reviews)); "Poor upper management." ((in 157 reviews)); "Hours are long and unflexible" ((in 151 reviews))

ADP Customer Service (CSR) reviews

3.3

46% would recommend to a friend

(379 total reviews)

Maria Black

49% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated ADP with 3.3 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

379 reviews

3.0

Apr 22, 2026

Good company, but management needs improvement

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good company compared to others

Cons

Bad management at the local office

ADP Response

1mo

Thank you for your insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review.

5.0

Feb 25, 2026

Stable

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good place for stable growth

Cons

Old and kinda life sucking

ADP Response

2mo

Thank you for the amazing rating! We appreciate the time you spent with ADP.

3.0

Feb 21, 2026

Decent but no personality

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good pay. The people were nice and easy to get along with

Cons

Very large PC political culture. Lots of big brother oversight

ADP Response

2mo

Thank you for sharing your insights on your time at ADP. We appreciate your feedback.

Viewing 4 - 6 of 379 Reviews

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ADP Customer Service (CSR) reviews

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Reviews by job title

Good company, but management needs improvement

Stable

Decent but no personality

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