Is ADP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ADP have rated their employer with 3.4 out of 5 stars in 398 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ADP .

Does ADP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ADP with 3.3 out of 5 stars based on 398 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ADP.

How happy are Customer Service Representative professionals working at ADP?

47% of Customer Service Representative employees at ADP would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Representative professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (387) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1671 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1449 reviews)); "Good work life balance and learning" ((in 1430 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1075 reviews)); "Very flexible and good pay" ((in 759 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 835 reviews)); "Some managers are bad apples but not all" ((in 478 reviews)); "low salary and very influenced" ((in 457 reviews)); "Poor upper management." ((in 156 reviews)); "Can be stressful and long hours" ((in 152 reviews))

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ADP

ADP Customer Service Representative reviews

3.4

47% would recommend to a friend

(398 total reviews)

Maria Black

51% approve of CEO

51% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Culture & values

3.3

Compensation and benefits

3.3

Career opportunities

3.1

Work/Life balance

3.1

Senior management

Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.4 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

398 reviews

3.0

Mar 21, 2024

Toxic management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Salary, benefits and coworkers were great

Cons

The management Like's to take you into a room a yell or harass you. I tried to let human resources this was making me depressed they ignored me

5.0

Mar 6, 2024

Things were great in the beginning

Account manager

Recommend

CEO approval

Business Outlook

Pros

Worked on an awesome team, I worked and partnered with other departments and developed a great work experience. With the amount of knowledge you have to obtain is a lot and sometimes training on new products is minimal

Cons

NPS/AM surveys are used to rate your performance you can have a good month or a bad which counts against you. The Account Manager Role is a make or break you and is very stressfull especially with the amount of clients you are assigned. If you do not improve on NPS our Account Manager surveys you will be terminated. Nothing else you do in your role is not even accounted for it is all about Surveys and what clients say about you or ADP.

5.0

Feb 21, 2024

great company

Account manager

Recommend

CEO approval

Business Outlook

Pros

Supportive staff, great pay. great environment

Cons

None I can think of.

ADP Response

Thank you for sharing your insights and review with us on Glassdoor.

Viewing 94 - 96 of 398 Reviews

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ADP reviews FAQs

ADP reviews ADP Customer Service Rep/Associate Client Support Consultant reviews

ADP

ADP Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Toxic management

Things were great in the beginning

great company

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