Is ADP a good company to work for as a Client Service Associate?

Client Service Associate professionals working at ADP have rated their employer with 3.3 out of 5 stars in 38 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Service Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Service Associate interview questions at ADP .

Does ADP pay Client Service Associate employees well?

Client Service Associate professionals rate their compensation and benefits at ADP with 3.8 out of 5 stars based on 38 anonymously submitted employee reviews. This is 8.2% better than the company average rating for salary and benefits. Find out more about Client Service Associate salaries at ADP.

How happy are Client Service Associate professionals working at ADP?

72% of Client Service Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 20% in the past 12 months. Client Service Associate professionals have also rated ADP with a 3.6 rating for work-life-balance, 4.5 rating for diversity and inclusion, 3.9 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1671) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (386) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (299) , Project Manager (246) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1673 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1467 reviews)); "Flexible and good work life balance" ((in 1430 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1058 reviews)); "Very flexible and good pay" ((in 761 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 835 reviews)); "Some managers are bad apples but not all" ((in 483 reviews)); "low salary and very influenced" ((in 461 reviews)); "Poor upper management." ((in 153 reviews)); "Can be stressful and long hours" ((in 151 reviews))

ADP Client Service Associate reviews

3.3

72% would recommend to a friend

(38 total reviews)

Maria Black

94% approve of CEO

72% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate, Client Services employees have rated ADP with 3.3 out of 5 stars, based on 38 company reviews on Glassdoor. This indicates that most Associate, Client Services professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate, Client Services professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

38 reviews

3.0

Feb 19, 2021

It wasn’t for me at the end of the day but could be for someone who enjoys that kind of work.

Client service associate

Recommend

CEO approval

Business Outlook

Pros

Management was fair and easy to get along with. They did what they could to help you when they needed.

Cons

Was recruited with a bunch of people at once. It felt like high school. Very clicky. Training didn’t prepare us for what we needed to know because there was to many systems to operate at once. Clients were usually always angry with the system which would in turn be taken out on you so be prepared to be talked down to. It can be very stressful especially when you’re still learning the systems.

ADP Response

5y

We appreciate the time you spent with ADP and the insights you shared about your experience. Your feedback will be provided to our leadership teams, so we can better improve our process and associate experience.

4.0

Jan 17, 2021

Job Review

Client service associate

Recommend

CEO approval

Business Outlook

Pros

Great Management, very supportive, continuously looking to improve

Cons

Little flexibility for remote work (pre-COVID)

ADP Response

5y

We appreciate the time you spent with ADP and the insights you shared about your experience.

1.0

Jan 1, 2021

Sucks

Client service associate

Recommend

CEO approval

Business Outlook

Pros

none. absolutely none. maybe the snack cart? and a great job that for logging off and not thinking about work

Cons

horrible pay. horrible ranking system for merit increases

ADP Response

5y

Thank you for sharing your insights with us on Glassdoor regarding your time with ADP. We are sorry to hear about this experience. Your review helps us to improve our associate experience and we appreciate your assessment.

Viewing 25 - 27 of 38 Reviews

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ADP Client Service Associate reviews

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It wasn’t for me at the end of the day but could be for someone who enjoys that kind of work.

Job Review

Sucks

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