Amazon CS Associate reviews

3.6

63% would recommend to a friend

(153 total reviews)
avatar

Andrew Jassy

46% approve of CEO

46% positive business outlook

CS Associate employees have rated Amazon with 3.6 out of 5 stars, based on 153 company reviews on Glassdoor. This indicates that most CS Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by CS Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

153 reviews
3.0
Jul 14, 2018
Recommend
CEO approval
Business Outlook

Pros

Work from home position, self schedule management options, company´s customer service obsession teach you a lot as well as the data protection policies.

Cons

Poor management, lack of workplace culture, trainnings are really poor in quality and to cover important subjects, not real carreer opportunities, the equipment provided isn't enough to provide the service level you expect from the agent, CSOS needs a huge update respose times are wait too long, and the bugs are a daily basis struggle, there was no supervisor feedback regarding how to improve the contact handling.

4.0
Jul 14, 2017

Great Experience

Recommend
CEO approval
Business Outlook

Pros

Helpful employees, and easy, efficient solutions.

Cons

Too many policies. Periodic shift changes.

Viewing 151 - 153 of 153 Reviews

Glassdoor has 251,178 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.