American Express reviews

4.1

82% would recommend to a friend

(18,653 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,653 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Apr 1, 2011
Recommend
CEO approval
Business Outlook

Pros

Interesting and varied work assignments, access to senior leaders (you have formal and informal opportunities to speak with them), some leaders are exceptional and caring (but you are lucky if you get one), many different areas that you could move into if you've positioned yourself for the assignment (both U.S. and non-U.S.), good amount of vacation time (able to take a good chunk of time off around Dec / Jan), work with a good range of people from many different backgrounds.

Cons

Not always clear what the rules of advancement and promotion are. Mostly seems to be if someone takes a liking to you and you work your heart out. Sometimes feel there is more focus on appearances than on true change and actual results. A lot of people spend more time spinning a positive tale to present to senior leaders than actually doing the hard and meaningful work. Some leaders do not provide a clear vision for their teams which leaves them feeling a bit lost and demoralized.

1.0
Mar 27, 2011
Recommend
CEO approval
Business Outlook

Pros

Depth of Work- very detail oriented and deep work

Cons

Promotions are all who knows who. No respect for managers or below, its primarily a Director/VP+ company. The people who do real front line work , no one cares about - the organization is become very large and is an ocean. All promotions are pre decided, and internal posting process is a cloak to demonstrate fairness. Its all about if you have a sponser in the system.

2.0
Mar 25, 2011
Recommend
CEO approval
Business Outlook

Pros

Great co-workers, telecommuting opportunities, multiple locations throughout the world. American Express used to be a great place to work, however over the past few years quality no longer mattered,

Cons

Middle management lack integrity and ethics. Many senior leaders look the other way when they know things are occurring. Poor healthcare benefits, no options. Continual layoffs. Corporation provides better benefits and incentives to different departments.

Viewing 18145 - 18147 of 18,653 Reviews

Glassdoor has 22,012 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.