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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,625 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,625 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Apr 1, 2009

      The structure of AMEX is heavy

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are great and the work life balance is good

      Cons

      Slow career advancement. Matrix of organisation stifles innovation

      1.0
      Apr 1, 2009

      American Express "Leaders" make better Looters

      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      I'm grateful my salary from American Express still pays the bills (for now).

      Cons

      American Express is probably experiencing its toughest challenge in its long history. We gave out too much credit and are still being hit with huge losses because of it. Our leaders overreacted and have now not only stopped issuing credit almost completely, but also started paying existing cardholders in good standing to cancel their accounts. Now we make almost no money. What this has meant for employees is layoffs, pay cuts, longer hours as our numbers dwindle and low morale.

      3.0
      Mar 31, 2009

      with the economy right now... value statements and benefits reinforcement cannot turn around the situation...

      Srt
      Recommend
      CEO approval
      Business Outlook

      Pros

      great environment..great people...it maybe w/in the US or an outsourcing company...American Express is a big company...one of the largest and one of best well known credit card company in the US. i always smile every time I hear card members says they love to be with American Express...because they love the service that they always got. but it is so frustrating if you hear them say, American Express is going down especially with the economy right now. i just hope, management would listen to the opinions of their card holders. i hope American Express will continue to provide the extraordinary customer care not only for their customers but also to their employees.

      Cons

      the metrics that we have to meet especially TBASS which is a survey for customers that cannot be controlled... and the employee suffers even if it's not her/his call

      Viewing 18445 - 18447 of 18,625 Reviews
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      Glassdoor has 21,981 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.