Pros
There were no Pros whatsoever
Cons
Treated with contempt as numbers and like kindergarten children. Rigid, regimented breaks and lunchtimes, constant pressure to take waiting calls even if you hadn't finished with the last customer, lying to staff about holidays, rosters, promotion opportunities. Blaming the client for their poor training, poor communication and the demands of the understaffed contact centre. Seeking out and firing anyone with initiative, or those outspoken about the poor working conditions and the lack of transparency, honesty and support from management. Then tried to charge for unpaid leave... that's right - pay back what you haven't been paid for in the first place. Utterly despicable bunch - steer well clear as they dangle some pretty appealing carrots at interview time.
