Over worked, underpaid, incredibly under valued
Pros
Great benefits, fair amount of vacation days, job security
Cons
I'll explain all these below • nearly impossible to take a vacation day • terrible upper management • the job itself is just absolutely terrible • treated like the garbage dump of problems within the company • you have to dress up for literally no reason • force you to work weekends and holidays with little incentives • very hard to move onto another job role in the company 1. Impossible to take a vacation day: The department only allows 4 people to have scheduled time off on a given day. This means you need to schedule time off way too far in advance (like over a month) for a single day off. I had to take random Tuesdays, Wednesdays, and Thursdays off throughout the year just to use my vacation days 2. Terrible upper management: Your boss's boss has favorites and those are the people who get promoted to other positions. In addition to that, I honestly can't remember a single meaningful conversation I had with him in. The 2.5 years I was there. 3. The job is terrible I will summarize your job here: You sit at your desk for 8 hours taking calls about broken keyboards, bad internet, and problems you can't fix because the Bloomberg application was written in the 80s and still behaves that way. You get little to no help from resources within the company regarding this problems. In addition to all that, you also get chats from Bloomberg users regarding their problems. All of this happens simultaneously so you basically get no break. 4.Treated like the garbage dump: Everyone's technical problems that no one can figure out goes to GTEC and there's no hope of solving them because 9 timed out of 10 it's for another department. You can't send the ticket back to them because you'll get QAed poorly and it effects your performance review 5. You have to dress up for no reason We don't see any outside clients EVER. We don't work in the main office where they do Bloomberg news, so I don't understand the reason to dress up. 6. Working weekends You are forced to work weekends. You don't get overtime (which I believe is against the law). They give you a free day off. The weekends are just as bad as the weekdays expect worse because you have to work 10-7 7. Very hard to move within the company Because all you'll know how to do is fix the Bloomberg application its very hard to move to a different role in the company (and outside the company too). I looked for over 6 months and couldn't find anything. All the jobs that get posted seem to already have someone lined up to take it.