Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 611 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 579 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 537 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 529 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 384 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 481 reviews)); "Bad managers are very bad" ((in 256 reviews)); "Lack of company vision and poor leadership" ((in 99 reviews)); "No career opportunities in Zagreb" ((in 68 reviews)); "• Blatant Favoritism within the office" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(43 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

43 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Dec 12, 2021

High Standards

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You get many benefits for Gym and discount although the most attractive thing is that the company provides a meal per day for each employee. People is very friendly and supportive, which makes it easy to have new friends in case you are new in town. Bonus based on individual performance.

Cons

The company is data driven, therefore you will be working with KPIs and that will rule your entire experience. They have have high expectations and standards that are difficult to keep for long term as employee. Salaries are minimum based, and not negotiable. You will have to be constantly proactive and accept extra tasks to show you are worth and motivated.

1.0

Oct 15, 2021

Do yourselves a favour and do not work for this company!

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Only thing that was good was the decent salary. But no salary can really make up for a bad job.

Cons

- Team leads will stab you in the back any chance they get to make themselves look good to management. They actually have no skills in managing teams at all and are not interested in helping you succeed. - The communication between management and employees and from your team lead were all very mixed information and unclear and confusing. - where there were cases that needed to be escalated, there was minimal assistance from seniors, who were only reachable by phone and were uninterested also in helping when the time came. - Very hard to book holiday with this company, always having scheduling issues because so many are taking sick days all the time. - For my personal development I had 3 different people handling my personal development, giving no continuity as every person told me totally conflicting things thus very confusing what I should be doing to improve.

4.0

Sep 10, 2021

Great culture, money but work is repetitive

Account manager

Recommend

CEO approval

Business Outlook

Pros

Very good pay vs work we have to do The culture and people is what makes this company

Cons

The work is simplistic, sales and calls can be tiring. Extremely low chances to develop professionally No chance to do impactful work / projects

Viewing 4 - 6 of 43 Reviews

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