Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)
avatar

Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
4.0
Dec 29, 2013

Lots of good people, changes and turnover

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

International environment; you meet people from everywhere in the world. Fast pace, growth, dynamic and young. You can relocate to multiple destinations but you have more opportunities if you are an account manager.

Cons

High turnover of people, politics and not always fair in employees evaluation

4.0
Dec 26, 2013

Good Job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company provides a great deal of area for growth to their employees. They need a minimum level of experience to better yourself in this company.

Cons

Compared to most companies in the call center industry the wage isn't that great. However they provide a great set of benefits to go with it.

1.0
Dec 4, 2013
Recommend
CEO approval
Business Outlook

Pros

You will meet many good decent people, none in management. Nice trips and holiday party. Hours are fine. Pay is not in the top percentile, but it is more than minimum wage. Management will make plenty of promises. They will never mean them and certainly won't follow through. Will look good on your resume which will come in handy when you realize you're wasting your time there and finally look for a job with decent company.

Cons

Just about everything. Team leads have no desire to actually work. They have no accountability for not doing the basic requirements of the position. They are allowed to take 3xs the amount of earned PTO, come and go as they please, then write up the hard working people for being a few minutes late. The rest of the time is split between meeting with each other, getting as many company paid lunches as possible, and making everyone else's life hell. This includes making up policies depending on mood and outright lies about policies. They will also stand in the middle of the department bashing each other, thier teams, and the company. Bullying is common practice and HR is either too stupid or lazy to help. The zero tolerance policy on retaliation is just a bunch of words on paper. The area managers refuse to help, probably because it would mean working. The newest regional manager has proven to be a liar in everything that was ever said. Workload is overwhelming and don't you dare ask for help. I doubt any of them even understand how to actually do the job. If you want to move up, forget it. They lie and claim that the focus is development, but in actuality it's made to be your responsibility. Oh! You're also not allowed to try to develop yourself. That will end with a write-up for asking questions of a member of management that is not your direct supervisor. Changes and decisions are never shared. They wait for you to accidentally find out then berate you for not knowing.Bonus structure is also a big secret. You have no idea where you stand or if you're even meeting targets. For the love of God, if you're thinking about taking a job there, don't!

Viewing 7480 - 7482 of 7,594 Reviews

Glassdoor has 9,140 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.