Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 611 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 579 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 537 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 529 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 384 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 481 reviews)); "Bad managers are very bad" ((in 256 reviews)); "Lack of company vision and poor leadership" ((in 99 reviews)); "No career opportunities in Zagreb" ((in 68 reviews)); "• Blatant Favoritism within the office" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Nov 12, 2012

Satisfactory entry-level job in editing

Content editor

Recommend

CEO approval

Business Outlook

Pros

Great work environment and morale, good company standards, lots of travel and relocation opportunities, fun team atmosphere

Cons

Not a large variety of work to do, work was slow at the beginning of the quarter, pay could have been higher

2.0

Oct 12, 2012

Started pretty well, ended pretty bad.

Perl developer

Recommend

CEO approval

Business Outlook

Pros

One of the biggest pros to work at Booking.com, at least when I was there, was the people. At the time, we had a pretty strong leadership.

Cons

When I left the company, most of the leaders had left the company as well. At that time, the company lost its focus. The management started to add layers and layers of bureaucracy but still called it a "flat structure." At the time, there were Team Leaders, Über Team Leaders and Senior Team Leaders, making it clear that a hierarchy did exist. Most of these weren't able to manage people (even though many of them were great developers) what led to a great frustration. I've seen plenty of team leaders step down because they weren't valued, even if they gave everything they had to help the company. In the other hand, many yes-saying people just moved to the top of the food-chain.

3.0

Sep 28, 2012

good international company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Its a big global internet company with presence in many markets where you can learn. Young culture. Pragmatic and straightforward strategy. Good company to start a career.

Cons

Salaries bellow market average. Management in many cases lacks experience. Promotions are not always clear. First the numbers then the people.

Viewing 7567 - 7569 of 7,592 Reviews

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