Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 626 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 595 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 523 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 521 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 361 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 480 reviews)); "Bad managers are very bad" ((in 252 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 69 reviews)); "• Blatant Favoritism within the office" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Sep 1, 2012

Decent, but not great

Customer analyst

Recommend

CEO approval

Business Outlook

Pros

Salary, Environment, advancement is possible but not a meritocracy, know how to schmooze

Cons

Sometimes inept management, employees are encouraged to work 'inside the box', opportunities for advancement are there but hard to get if a relative of the manager applies

1.0

Jul 25, 2012

Use it to gain experience

Account manager

Recommend

CEO approval

Business Outlook

Pros

Global company culture will increase your network, gathered so many friends worldwide after few years of working here!

Cons

No loyalty from company. When required to venture into new country markets, will package a good remuneration deal to lure you in. After 1 or 2 years into the job, management will hire cheaper locals who know nothing about company culture or product. Just because new inexperienced locals are cheap. And void your contract the next year. Or kill your morale by removing sick leave. No maternity leave for females. No advancement opportunities because your local manager is earning even lower than you! Company is not concerned that you exceed your targets, they just want to save on manpower costs.

3.0

Jul 24, 2012

International methality, local flavour

Account manager in the balkan team

Recommend

CEO approval

Business Outlook

Pros

International company, great concepts, oportunity to know a lot a people and to travel from office to office.

Cons

the local office in Vienna is having a different conception of what Booking.com is about compared to the other offices. The employees here are kept in the dark - contrained to a simple routine of work and not encouraged to contribute ideas and grow withing the company The option to grow within the company is advertised but not applied - at least this was my experience

Viewing 7573 - 7575 of 7,592 Reviews

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