3.0
Feb 3, 2013
More Customer Selling Than Customer Service
Current employee, more than 1 year
West Valley City, UT
Recommend
CEO approval
Business Outlook
Pros
modern office in scenic surroundings, onsite cafeteria, fitness center, professional training and mentoring
Cons
Overemphasis on sales when customers call about a question or problem with their account. Management requires us to sell something on every call, even if it's just the idea of using a credit card more often. In our training, we are told to ask the customer personal questions nobody should ask a stranger just to make a sale.
