Pros
Flexibility with hours, Decent pay.
Cons
The training was pathetic, they have a throw you in at the deep end approach, problems were never planned for and everything happened at the last minute, sometimes later. The tools given to use are not fit for purpose, meaning advisors have to start asking random teams for help. Management styles vary greatly so being moved teams can be a big upheaval, I went from having a great deal of trust and very little oversight with my initial manager to one that thought we were a call centre and micro managed every single little detail, to the point that I'd had enough. Management in general is pretty poor, they dodge work, asking that manager requests are "side escalated" meaning the customers are being lied to and the managers get out of having to actually do anything, when they're even available, they do love their little meetings. Despite being work from home, and the employee base very spread out, they constantly badger folk about going in the the office or meeting up somewhere inconvenient. The jack of all trades approach to customer service they employ is massively flawed, meaning that advisors had to deal with everything from customer service to being a complaints manager, with no real structure to anything.
