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      Confused about technology - Customer Service Manager 3M Employee Review

      4.0
      Aug 28, 2012
      Customer service manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong culture that promotes employee loyalty. Most people who work at large 3M plants (Minnesota, Germany, Japan, Italy) absolutely love it. In MN, specifically, generations of families work at 3M.

      Cons

      It's a materials/hard-goods company that is struggling to transition into higher technology fields

      Explore other reviews about 3M

      5.0
      May 15, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay and coworkers were friendly

      Cons

      Rotating shifts were not for me

      1.0
      Jun 17, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, benefits, and time off

      Cons

      The IT org is constantly going through layoffs. The work is going to managed service providers in India. The whole process is clown shoes. They are letting people go that have been here for 20+ years that have so much knowledge and expect to transfer it over to workers who are extremely siloed, who might not even be around in 6 months(the retention rate for this particular MSP is abysmal). These workers are not even dedicated to 3M, they have many other projects. I’m concerned for 3M’s IT future. Walking over dollars to pick up pennies

      1
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