Pros
In larger company you will meet and work alongside kind and creative people both on the corporate side and in the field.
Cons
In larger company you will meet and work alongside some vindictive and egotistical people. Every year was expected to 'do more with less' resources and support despite bringing in record profits. Training is non-existent, its trial by fire and almost everything becomes a fire! Poor relations between corporate and franchisees make most of your game-planning a moot point. Your job in Operations is less about implementing strategy and mostly about putting out fires. Frequent meetings to discuss 'strategy' without input from franchisees, you will be expected to shove this strategy down throats of franchise owners. Your purpose in Operations is sold as 'execution of strategy' but your sole purpose is to maintain the status quo and mediate between angry store owners and arrogant corporate. Poor medical plan that changed yearly. Poor annual performance raises, despite record profits. Excessive turnover at Store Support Center, the most talented folks move on or move out resulting in little continuity, reduced job knowledge and overall inefficiency. Forget work/life balance.