Disappointing - Franchisee 7-Eleven Employee Review

1.0
Apr 18, 2011
Recommend
CEO approval
Business Outlook

Pros

There are not many "pros" in being associated with 7 Eleven. While the company is going through many changes, these changes are only making it worse to be a Franchisee.

Cons

A franchisee "invests" approximately $150,000 to "have the opportunity to run their own business". Then on top of that, their royalty fee is approximately 50% of their gross margin. So - in a $1,000,000 store that runs a 35% gross margin, a franchisee's gross income (after paying the royalty) is approximately $175,000 per year. Out of that come the store payroll/taxes, (est. $135,000/year); as well as various other charges totaling $2,000 - $4,000 per month (taking an avg. of $3,000 per month equals $36,000 additional expense per year). This results in a combined annual estimated expense of $171,000/year. Based on the above, a franchisee's net income would then be $4,000 per year. This, after having invested $150,000 for the opportunity to run their own business. Regarding "Running your own business" - while this is not what they preach they mean by this - what they "practice" they mean by this (remember - actions speak louder than words) is "do it our way". This has long been the case, but has recently gotten worse through the total centralization of company operations in Dallas (eliminating regional offices). Field Consultants continue to visit the stores - but most don't focus on franchisee profitability; instead the focus is 'is the franchisee doing what we want them to do'. Meanwhile, the company is recording record profits while very little is being invested in store upgrades (7 Elevens responsibility under the contract.

Explore other reviews about 7-Eleven

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing company to work for. Benefits are above average. Room for growth is never ending.

Cons

Being laid off for work force reduction

2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay, Schedule Flexibility and Local Teams - That is where the pro's stop

Cons

Upper Management don't seem to have a clue! They do cuts throughout the company every 2 to 3 years just to hire back/hire new people into roles they eliminated 6 months earlier. They say they value people and their concerns but the majority of workers say nothing about the toxic work environment created by Zone Leaders and above in fear of being singled out. They create positions that don't add value to the field and add more and more work onto field staff. Size of areas continually change - first its 10, then 12, then 16, back to 12 and back to 14+ stores. No consistency in there direction, they train you to manage the whirlwind but the problem is...... they create the whirlwind! Upper Management is a do as I say, no questions asked

See reviews by: Helpful|Rating|Date|All