Poor Upper Management at the Market and Field Consultant Level - Field Consultant/District Manager 7-Eleven Employee Review

2.0
Jan 24, 2016
Recommend
CEO approval
Business Outlook

Pros

7-Eleven's initial commitment to veteran's through their veteran recruitment program is an awesome program. Their training under this program prepared me in initially as I transitioned as a store manager. Starting as a store manager with no retail experience is a great way to prepare me for the field, giving me credibility as a Field Consultant. As a store manager you feel the full effect of retail from the start giving enabling you to have a sense of what store managers and franchisees go through daily.

Cons

&-Eleven is a franchise based corporation. As a store manager I felt that corporate store managers took a very far backseat to franchisees. Store manager receive little to no support in their daily store operations, often have to beg barter and steal for staff support on a regular basis due to high turnover, staff callouts, etc. Stores can go months with only one manager running operations with little reliance on staff to complete management tasks and are forced to complete a myriad of these tasks with little to no empathy from upper management with regards to how short staffed most corporate stores have. When I asked one Market Manager for a status on possibly getting an assistant manager, the reply was "you will get an assistant manager when your store makes $3000 or more in sales per day." This in my opinion is not the right answer, as daily store operations are constant whether the store makes $3000 per day or $200 per day in sales. I felt as do many other corporate store managers that the bottom line was more important than those working for the company.

Explore other reviews about 7-Eleven

5.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

good work value and environment friendly

Cons

The manager would call my phone at 3 am to tell me to unload a truck full of drinks alone, constantly, even though it was never mentioned or docked as pay.

2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay, Schedule Flexibility and Local Teams - That is where the pro's stop

Cons

Upper Management don't seem to have a clue! They do cuts throughout the company every 2 to 3 years just to hire back/hire new people into roles they eliminated 6 months earlier. They say they value people and their concerns but the majority of workers say nothing about the toxic work environment created by Zone Leaders and above in fear of being singled out. They create positions that don't add value to the field and add more and more work onto field staff. Size of areas continually change - first its 10, then 12, then 16, back to 12 and back to 14+ stores. No consistency in there direction, they train you to manage the whirlwind but the problem is...... they create the whirlwind! Upper Management is a do as I say, no questions asked

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