Pros
Some of the benefits of working here is that you'll have weekends off, holidays off, decent benefits, and steady hours. You are well trained and have the support you need if you find yourself in need of assistance. (NOT WORTH IT, KEEP READING)
Cons
Are you looking to work in a call center, where someone is always looking over your shoulder to make sure you're taking enough calls and being productive? Are you looking to work in an environment where all of your coworkers are disheartened and beaten down? LOOK NO FURTHER! Working here WILL drain you, and you will feel like your brain is melting away. The salary is mediocre at best, especially if you are fresh out of college (aka most of the people they can convince to take this job) and your managers will be best friends who only promote within their circle. Someone else said it and I wholeheartedly agree, look to your left, look to your right, the incompetent individual sitting next to you will be the one who gets promoted because they played the "game" and brown nosed their way to the top. Promotions aren't based on intelligence or merit, they're based on you who become close with and how many useless "projects" you work on. The projects that these associates create vary from an about me about your coworkers to highlighting great comments associates received from clients. There is A LOT of forced fun, which contains many "happy hours" (they don't pay for your drinks/food), and if you don't attend, you are looked down upon. Maybe you can't afford to spend the money on drinks, but that doesn't matter, you are considered "negative" and "disengaged". Overall working there feels more like returning to high school where every step you take is monitored and managements attempts at promoting employee engagement feel a lot like high school. There is a strong sense of favoritism and if you aren't flirting with your boss or waving at everyone like you're the queen of England you'll be cast aside from any promotions indefinitely. Management will judge you if you're talking to your coworkers and creating real relationships but they will also judge if you don't use your breaks to go talk to others, real catch 22 right? There are many associates who have very experienced backgrounds ranging from finance to marketing but they will NEVER promote you to those roles. The real reason they won't is because the pay jump from being an Associates Client Support Consultant or a Client Support Consultant is TOO HIGH, so the company is willing to let people leave rather than utilize people from within. This is a call center, so if you want to work in a call center where you are micromanaged, go ahead. I am not just another disgruntled employee, I'm just not delusional. All of the management and the individuals that are promoted are friends and promote one another, it's just not worth your time. Get into ADP corporate or Sales, don't waste your time. The only advancement goals in this department are mid level management, you will NEVER make enough to warrant this.
