Great company, but needs to modernize - Program Manager ADP Employee Review

4.0
Aug 3, 2021
Recommend
CEO approval
Business Outlook

Pros

Great associates. The team is all important in this culture. Respected corporate staff as they were actually trying to move the company forward. Good benefits and perks. Room to grow if willing to locate at company expense.

Cons

Sales wags the dog and their goals and metrics were completely opposite from service objectives which set up a contentious relationship between the 2 teams. Guess who ALWAYS won? VPs would say one thing and do whatever sales demanded. Divisional senior leadership was inconsistent in action though they were consistent in messaging. Business units operated completely separate which created chaos when working on "shared" projects. Antiquated software, processing systems, and doing things the same way because,"well, that's how we've always done it."

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ADP Response
4y
Thank you for sharing your experience and feedback with us on Glassdoor. We are glad that you enjoyed your time at ADP and we value your contribution. We will share your insights with our leadership, so we can better improve our process.

Explore other reviews about ADP

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are available to employees

Cons

None at this time Thank you

2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
1d
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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