Run fast and run far before coming here! - NOC Technician ADP Employee Review

1.0
Sep 15, 2023
Recommend
CEO approval
Business Outlook

Pros

It was close to home.

Cons

One of the worst IT jobs I ever had. Like being in a little boys club on a rudderless ship. ADP takes the word disorganization and raises the bar to a new level. Right hand has no clue what the left hand is doing in this organization. They all know that certain things that have outdated and incorrect information, but not one person takes the time to clean it up to make the job more efficient. Clean up aisle 6? Just use 5 and 7, and you'll be fine. Meetings are overrun with endless boring conversations of Disney, pickleball & Frisbee-golf. I worked here for over a year and we had a manager for about 2.5 months and he quit. They have had outage calls that lasted more than 2 days and you'll be stuck on these calls taking notes for other departments outages. The criticism from some loud employees in this department is too much to take!

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ADP Response
2y
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Explore other reviews about ADP

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

work life balance continued education opportunity

Cons

segmented internal departments some unreasonable client escalations

2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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