Low pay low leadership building full of little trolls. - Customer Service Representative ADP Employee Review

1.0
Jan 25, 2024
Recommend
CEO approval
Business Outlook

Pros

There are no pros this job is the worst you have to trouble shoot peoples pay checks issues and the pay is barley 20 an hour.

Cons

Everyone you speak to is upset all the time.The people who work here lack professionalism. The way they email ans peak is comical. All this being internal The calls are never ending a ton of work for very low pay. They advertise much higher pay online but its a bait and switch. Very mediocre pay in 2024. so many other places that pay better with much less intensity.

avatar
ADP Response
2y
Hello and thank you for providing your insight into your experience working for ADP. ADP values creating and maintaining a workplace where employees are treated fairly and work in a professional environment. We appreciate your feedback and advice and would welcome the opportunity to learn more. If you would like to share additional information, we encourage you to reach out to your leaders or site HR team and discuss the details so that we may address them and make sure they receive the right attention and action.

Explore other reviews about ADP

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Company to work for

Cons

Raises are not very consistent.

avatar
ADP Response
1mo
We are glad that you are enjoying your ADP experience. Thank you for your review.
2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

avatar
ADP Response
1w
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
See reviews by: Helpful|Rating|Date|All