Don't join ABD/GBD team - Worst culture - Customer Success Manager Adobe Employee Review

1.0
Dec 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Adobe as a company has good policies but they have been able to Successfully implement it across all divisions You get wellness bonus every year which has a comprehensive list of coverage and fund of 45-50k india There is one way cab service provided , the cafeteria has all three times meals with wide variety . The office has many other facilities like onsite doctor , Physiotherapist available,prayer room , rest room and they also have rooms available at marginal cost with services available

Cons

In case you are joining ABD/GBD your work life is doomed . No work culture you will get a feeling of working in call center with scripts being provided , constant run rate of sales and daily meetings. They expect you to keep delivering with the same BOB which was exhausted in the first quarter . No decorum or manners anyone can address you anyhow. You can be berated or demeaned in front of anyone . Any escalations to HR wouldn't be heard as they are not interested in making any changes. Most of the management has multiple cases of mental harassment against them but no action will be taken till the director one day stops liking the manager and then makes a plan to fire him. Judgement and bias is at peak if they form an opinion about you they will make endless cases against you to get you fired with a hoax justification. More interested in hiring temp and people who are followers and not thinkers . Attrition is the highest in this team still no action . There are endless meetings in a day, unrealistic number goals and too much politics. Most of people working here now are facing anxiety, panic attacks , stress related other complications HR response to all of them is use wellness fund . I wouldn't recommend anyone to join Adobe Business Direct or Global Business Direct. They have all the time in the world to keep changing the name of the process but to unfair practices, undue pressure they turn a blind eye . Switching internally for job is extremely difficult and lengthy process now . Also your manager could play foul when it comes to feedback .

Explore other reviews about Adobe

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits Treated well Sabbatical Policy

Cons

Large Sometimes bloated Political Manager dependent

4.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

* Refreshing focus on employee wellness * Brilliant colleagues * Compelling problems on interesting tools * Good work/life balance culture... generally (see cons) I've been at a few big tech companies and Adobe is one of my favorites. I feel empowered to make impactful changes here, I'm constantly stretching myself in fun ways, and the products we make are incredible. Product and engineering have big dreams, and all the resources we need to realize them.

Cons

* Big time crunch culture around arbitrary goals By far my biggest disappointment has been just how hard product pushes on big projects with arbitrary deadlines and difficult scope. It turns into cutting corners and delivering sub-par experiences even though we absolutely have the talent and capability to make some exceptional things if we just let the dang thing bake a few more months. I'd be more impressed with the tight clip if the goals were reasonable for good business reasons, but as far as I can tell the reason usually boils down to "some high-level manager wanted X and thought Y sounded like a good target date". * Comp growth leaves something to be desired. Raises feel pretty flat, though it's not the worst thing since stock rewards can be pretty good as appropriate for performance. Career progression is pretty good here too - I just find it odd how stale the base pay increases are year to year.

See reviews by: Helpful|Rating|Date|All