Amazing place to work and the best culture to develop - Head of Service Operations Aira Employee Review

Really?!? Can’t believe they actually asked - NONE!

Do not work here. Please, please ignore the recent 4- and 5-star reviews below, they appear to have been written to improve the company’s image rather than reflect the reality of working there. I cannot believe anyone who has genuinely worked here, past or present, would honestly rate it five stars. This is, without question, the worst place I have ever worked. It is a toxic environment where morale is non-existent. The remaining management are spiteful and self-serving. They closed offices across the country and made large numbers of talented, experienced, and respected employees redundant in order to protect their own positions. Many of the people left behind are those with the least knowledge or experience, and promotions seem to be based on favouritism rather than ability. If you want a more accurate picture of what it’s really like to work here, read the older reviews that describe the toxicity, backstabbing, and poor culture. Those reflect my experience far more than the recent glowing reviews. My advice is simple: don’t work here.

Hybrid working structure and the regional team before redundancies were made.

The business is severely undermined by poor management and questionable leadership decisions, with individuals being promoted into roles they are clearly not equipped to handle. There is a significant lack of communication between the north and south operations, creating confusion and inefficiency across the company. I was left with minimal support while expected to manage an entire region, taking on responsibilities equivalent to a senior leadership role without any recognition or appropriate remuneration. The culture appears to favour an “inner circle,” with progression often influenced by personal relationships rather than merit, which is both demoralising and unprofessional. Combined with substantial company debt and redundancy decisions that seemed to target the wrong individuals, my experience was ultimately a frustrating misuse of time and effort.