No job security just made lots people redundant in Sydney - Customer Support Specialist Amadeus Employee Review

1.0
Jul 31, 2017
Recommend
CEO approval
Business Outlook

Pros

Management is just for show, they don't care about the staff. Confusing management from head office compare with local office. Upper management only look after themselves.

Cons

Very poor HR team. No answer to any question why for the redundancy. Just say nothing suitable. How would HR know nothing is suitable. If they don't ask or allow time for the effected staff to apply for the internal jobs available.

Explore other reviews about Amadeus

5.0
May 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing as well as the team.

Cons

None that I can think of.

2.0
Oct 27, 2025
Recommend
CEO approval
Business Outlook

Pros

- Learning opportunities, every day brought something new to tackle or explore - Decent benefits package that covered the essentials - Competitive salary relative to industry standards

Cons

- Management is aggressively enforcing a hybrid model, even for remote employees, and is rescinding previously agreed upon contracts. There's a glaring lack of strategic vision from leadership. - If you're based in Europe or North America, job security is virtually nonexistent unless you're in upper management. Roles are being shifted to India, Colombia, and the Philippines, with cost-cutting prioritized over talent, experience, or loyalty. - The forced migration to Azure, compounded by poor planning, is draining resources. And employees are paying the price — not just through increased workload, but by being let go in recent layoffs (October '25). With many of the positions eliminated quietly transferred to offshore. - Layoffs are being justified as “market alignment” and financial necessity. Yet at the same time, the company continues to absorb small to medium-sized companies, raising serious questions about transparency, priorities, and long-term stability.

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