I'd never work for Amazon again. - Remote Customer Service Representative Amazon Employee Review

2.0
Apr 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Got hired in 2020 when they were desperate for anybody during COVID. Pay started at $15/hr and immediately had benefits. Had an absolutely fantastic Team Lead.

Cons

High pressure to meet metrics which were partially based on customer experience reviews (not all customers leave reviews so not sure how that's fair). Most customers calling in were horrible to deal with; I cried daily. I exceeded the metrics set for me, never called off work, was honest and trustworthy and I was laid off after 9 months on the job.

Explore other reviews about Amazon

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazon offers an exceptional work environment with cutting-edge technology and world-class engineering challenges. The compensation package is highly competitive, including strong base salary, RSUs, and comprehensive benefits. Career growth opportunities are abundant — there are clear promotion paths and access to internal mobility across thousands of teams globally. The scale of impact is unmatched; you work on systems that serve hundreds of millions of customers worldwide. Colleagues are incredibly talented, driven, and collaborative, making every project both challenging and rewarding.

Cons

The pace can be fast and demanding at times, which requires strong time management skills. Work-life balance may vary depending on the team and project deadlines.

5.0
Jan 10, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

Cons

You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

3159
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