Pros
Capital One provides great work/life balance. Everyone takes great pains to be polite and supportive. There are a number of courses provided by Capital one university to ensure that the employees know how to get along with one another. There is extreme fairness in year-end evaluations and promotions. It takes a good 40 hours every year-end to perform all of the evaluations and cross-calibrations to make sure everyone is assessed fairly in relation to their peers.
Cons
Senior managers are typically not experts in their departments' core competencies. Therefore, SME employees in the department must "pitch" their ideas for projects to management, progressing slowly along a long learning curve for the manager. To make matters worse, it seems like just about the time your manager finally does "get it," he or she is whisked away to lead some other unrelated department. and the employees must train a new manager.