Customer focus, constant change - Senior Manager, Product Manager Capital One Employee Review

5.0
Oct 15, 2021
Recommend
CEO approval
Business Outlook

Pros

True customer focus through all levels of management. Everyone is collaborating with the customers' best interests at heart. As a product manager I got to partner with designers, business analysts, data engineers, and of course my tech teams of 4-7 software engineers. Auto loans is organized into "experiences," each focused on a different phase of the customer's journey, and product managers get a high level of autonomy to develop new features and improve processes. My projects were engaging. People across job families were engaged in their work, smart, collaborative, and really nice. Also we're a good mix of a tech company and a bank: product and technology are at the focus of the company, but you still get banking holidays and log out at 5pm every day. I was in auto loans in the Plano campus.

Cons

There is a high level of change: I had 5 managers in the last 12 months. That's higher than average, but everyone seems to change managers at least once a year if not twice; either because the manager gets moved to a different team or because you do. My projects tended to get changed frequently as well: partway through a project, leadership would change the objective and ask us to focus on a different goal, abruptly stopping a 6- or 12-month project halfway through without us delivering anything. That happened enough to my projects and other product managers' to become a pattern. This all combines to a frustrating level of change when you have really interesting projects and would love to get them out to customers. My advice would be to start coding an MVP as quickly as possible so you can at least deliver something before priorities shift.

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5.0
Jun 22, 2026
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Pros

Flexible work schedule, work remote or in person

Cons

Corporate ladder climbing environment is very predominant

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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