Only suitable for fresh graduates - Advisor Concentrix Employee Review

2.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

- Working at standard central hubs (like KL Sentral) provides easy access to public transport, saving commuting time and reducing daily transportation costs. - The shift schedules are typically regular daytime or stable rotational hours, allowing for a healthy personal routine and regular gym or fitness schedules. - Even though you directly support the Vietnamese market, you work within a massive international BPO environment alongside Malaysian, Chinese, and other regional teams.

Cons

- Calls, chats, or tickets are regularly recorded and audited by Quality Assurance (QA). Even a minor process deviation can directly impact your monthly performance bonus. - Whether you are in customer service or technical support, the types of issues and queries eventually become repetitive. Handling dozens of cases a day while remaining glued to your desk can quickly lead to mental fatigue and monotony. - During peak seasons (such as new product launches or major software updates), the queue can become relentless. Facing non-stop incoming contacts with zero breathing room during a shift is a major source of burnout. - Poor Employee Benefits

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Concentrix Response
1w
Thank you for taking the time to leave us a review. We appreciate your feedback and will take them into consideration while we continue to build a great place to work every day.

Explore other reviews about Concentrix

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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