I thought this was a great company - Customer Service and Technical Support Representative Concentrix Employee Review

1.0
Sep 1, 2016
Recommend
CEO approval
Business Outlook

Pros

-Work from home -Provide Work Computer -Decent training -Supportive Management -Pay on time -Overtime available -Decent management support in my experience Right off the back I was excited to work at Concentrix. That quickly went away when my trainer started lying on me,attaching my character and being extremely judgemental. I successfully completed my first round of training and nesting which was paid, made it on to the production floor and LOVED working for them. My team lead was wonderful and supportive as were the coaches and managers. I honestly couldn't have asked for a better at home job. I was striving to make it a career.

Cons

Can be fired with no warning, no exit interview, no exit aperwork Pay only increases when promoted,if promoted No professional development Lack of communication about changes Slow career ladder progression Lies about promotions or advancing Some Management can't coach Quality has no root cause experience HR does not have your back Gossip central No respect up and down the chain Many many more reasons Right off the back I was excited to work at Concentrix. That quickly went away when my trainer started lying on me,attaching my character and being extremely judgmental. I successfully completed my first round of training and nesting which was paid, made it on to the production floor and LOVED working for them. My team lead was wonderful and supportive as were the coaches and managers. I honestly couldn't have asked for a better at home job. I was striving to make it a career. I finished one project and moved to another. I was placed back in with the same trainer that didn't like me and apparently she felt I was gunning for her job. Next thing you know she's down talking me to trainees at my level like we're in High school and saying untrue things about me. I email Hr and Management and ask for my training class to be changed and I was told they would look into it. Well next thing you know the trainer calls me and with her "manager" on the line and says she was terminating me. I asked why and she proceeded to lie and yell and down talk me. Then had the nerve to say You're a very great person and you can advance...Uhhh how? you got me terminated all because you didn't like me. Next thing you know (later that day) I have coworkers saying she told them on a recorded class. I didn't like her and I know how to lie and get someone terminated. I emailed HR and another manager asking for help and I was ignored. Horrible childish company when this is allowed.

Explore other reviews about Concentrix

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

- Weekly coaching with your direct superviosor - open communication for any change in schedules - opportunity to move up or change positions

Cons

- low PTO accruance per paycheck - haven't run into many cons yet

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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