Welcome to the bargain bin - Anonymous employee Concentrix Employee Review

2.0
Sep 28, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people.. at least before everyone resigned. There's a nice male/female split in the engineering team.. at least before everyone resigned. Decent personal & professional development allowances. Home working... Remember when we got perks like free lunch? Haha.

Cons

Picture a place where the only thing the company cares about is saving money, gently pushing people to leave so they can hire a cheaper offshore replacement without having to pay redundancy, causing the remaining engineers to have to work across multiple timezones, with up to 10 hours difference on the same project. Picture a company that doesn't help you adapt to this new way of working, just sends you away to figure it out amongst yourselves, then blames you when velocity isn't increasing (shocking revelation). Picture a place that now doesn't have enough staff because of this tactic, so everyone is doing the work of 3 people for the pay of less than one person. Picture a dumpster fire. You've got it.

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Concentrix Response
4y
Thank you for taking the time to leave this review. It sounds as though you’re ending on a low, for that we’re sorry. I hope that it has not been the case for all years of service. We genuinely care so much about our employees and their journeys, it's a shame to see this not work out for you. You raise some incredibly valid points: - Working across multiple timezones can be extremely difficult. We’re looking at ways to improve this experience and create clear and fair ways of working to stay true to having a flexible work culture. It can also be a great opportunity to work with different people and skillsets that may not exist in the local office. - Not having enough people is a challenge being felt by many organisations as we’re experiencing unprecedented turbulence in the market (thank you COVID-19). The hiring managers and talent teams are working tirelessly to support this. It takes time finding great people, we’re working on it! - You’re right to call out that we’re not a startup anymore - we’re 18+ years old and part of one of the largest Customer Experience organisations in the world. We’ve come a very long way since being four guys in a bedroom in Sydney! I appreciate this isn’t going to be everyone’s cup of tea and another startup venture might be better suited to some but we have so much more opportunity to explore in this new world - more geographies, more clients, more interesting projects to work on, additional skills development and plenty of career opportunities as we have high growth aspirations - if you want to see it, there’s a lot to be excited about. Thanks again for your review - I welcome a further discussion should you wish to reach out to me directly. Otherwise, all the best in your next step. Charley Rowley

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5.0
May 20, 2026
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CEO approval
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Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

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3.0
Jun 28, 2026
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CEO approval
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Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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