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      Concentrix

      Engaged Employer

      Concentrix reviews

      stable, but frustrating - Customer Service Representative Concentrix Employee Review

      3.0
      Dec 29, 2022
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -low barrier to entry, they dont require a lot of qualifications -takes a lot to be let go, at least from what i've observed -decent opportunities to climb up within the company

      Cons

      -they straight up lied to me regarding my working hours, saying evening shifts would only go until 8 PM at the latest, and then when i was hired suddenly i'm expected to work until midnight -they tell you the work scheduling is flexible, but most of the time your requests regarding scheduling will be outright ignored -pay is only middling, better than some but nothing to write home about -depending on the program / client, onboarding and training can be a messy affair -communication is not their strong suit, lots of important info is poorly communicated -the nature of the work often doesn't lead to many positive outcomes, yet this is held against agents regardless

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      Concentrix Response
      3y
      Thank you for your review- its important to us that our people who leave us feedback are heard. If you are comfortable sending us more details about your previous experience or why you left Concentrix, please reach out to us at staff.online.feedback@concentrix.com. This is an anonymous way to share your concerns and let us address them with our leadership team so that current and future staff have a great career experience. Thank you!

      Explore other reviews about Concentrix

      5.0
      Jun 5, 2026
      Game changer
      Recommend
      CEO approval
      Business Outlook

      Pros

      A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

      Cons

      Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

      2.0
      Jun 22, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

      Cons

      Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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