It's a call center and you're just a number - Marketing Concentrix Employee Review

1.0
May 12, 2023
Recommend
CEO approval
Business Outlook

Pros

You learn about Facebook/Instagram advertising

Cons

Training (2 weeks only) has nothing to do with the job itself, which you get the glimpse of when shadowing your colleagues for 1-2 weeks. Team leaders and the management have no managerial and leadership skills. Every day they sing the same song and they are only interested in numbers but not in our relationships with the clients, which is the base of this job. If we take 1 month to build a relationship with a client, they can screw it up by changing our strategy literally in the middle of the day, with no prior announcement. They promise a lot, they don't deliver anything. So, just to keep you there. Toxic environment. There is nepotism in the company and sometimes bullying.

Explore other reviews about Concentrix

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

See reviews by: Helpful|Rating|Date|All