Moving positions to the Philippines - Team Leader Operations Concentrix Employee Review

1.0
Jun 26, 2023
Recommend
CEO approval
Business Outlook

Pros

There isn’t any pros to this place

Cons

The company doesn’t take time to work with or develop staff at all. They put out a survey and say they care about your voice and are going to make changes but then when those changes don’t happen and you ask about them they say that the survey results were lost. This has been the worst company I’ve ever worked for. To top it off just got told that they were eliminating my position due to moving staffing overseas and that I had 1 week to find something else. Company keeps getting record profits but it’s because they keep eliminating staff in the US to pay staff overseas penny’s on the dollar. If you work here just know that they won’t develop you or help you with your career because the management simply does not care. Also the company says that they care about mental health. Recently went through a mental health crisis and my manager who is a mental wellness partner said Ithat when she needed her staff to be strong I wasn’t and that I just needed to leave. That should tell you how the company feels about employees

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Concentrix Response
2y
Hi and thank you for your review- we have to be honest and say that some of the info that you shared is very concerning to us, but we are glad that you've left us this feedback so that we can address it as best possible. We take the Your Voice survey feedback very seriously and use it to help guide us on how to build a better staff experience where we need to. We are also passionate about our mental wellness support programs and we are incredibly disappointed by the situation that you've described. Because this is an anonymous platform, we don't have all of the details we need to in order to look into this. If you are comfortable reaching out to us, we have a confidential inbox for you to use to provide us more information about what you've described and we can share anonymously this on your behalf. We hope that you will use staff.online.feedback@concentrix.com and reach out to us so we can begin to unpack the feedback that you've given us and properly look into this where we need to. Thank you again for sharing this with us- your voice is crucial to us and we are here to listen.

Explore other reviews about Concentrix

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

- Weekly coaching with your direct superviosor - open communication for any change in schedules - opportunity to move up or change positions

Cons

- low PTO accruance per paycheck - haven't run into many cons yet

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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